Apple confirms iPad Pro boot loops, iPhone media problem
06/03 update below. This post was originally published on May 31st
In addition to growing reports about high battery consumptionApple Customer Support has confirmed to users that iPadOS can cause boot loops on the iPad Pro and interrupt media playback of the hugely popular MP4 / MPEG-4 container format for both iPad and iPhone owners.
06/02 update: As expected, Apple has now released iOS 13.5.1. Unfortunately, it doesn’t fix any of the issues listed above, as users have confirmed to me that their devices were still pausing MP4 playback and in the case of iPadOS 13.5.1, iPads that have been reset and updated still bootloops after the update exhibit. So what’s in iOS 13.5.1? It contains an urgent solution for the great unc0ver jailbreak. This was clearly an accelerated release as it did not contain any other patches and while jailbreak fans were thrilled, the unc0ver exploits vulnerability carries the risk of being exploited for less positive gains. My iOS 13.5.1 Upgrade Guide will go live tonight as soon as I have enough feedback on any new issues that may arise. So first observe this room.
03.06. Update: It’s not just you. Apple services hit the buffers again last night with the company affirmative an iCloud outage has paralyzed iOS, iPadOS and macOS services. As a result, the users received error messages like “The application you selected does not exist”. Web apps and Apple Pay were particularly hard hit. Apples System status display now states that all issues have been resolved, although the company’s @AppleSupport Twitter account has continued to help users as some persistent issues remain. Expect these to be fixed on the server side without the need for an iOS, iPadOS, or macOS software update.
Disassemble the former, AppleInsider states that the 10.5-inch iPad Pro is most likely to be affected by reboots that occur “between 30 seconds and 45 seconds after signing in”. Complete factory reset and even putting devices in DFU mode have not fixed the problem for many. Interestingly, there are also isolated reports about it Effects on iPhones, while for affected users the problem seems to span both iPadOS / iOS 13.4.1 and 13.5.
Similarly with MP4 playback, the problem spans both 13.4.1 and 13.5 and affected users have lost access to their video libraries (1,2,3,4th,5 etc) with native apps and third party apps like NPlayer and InFuse. While Apple switched the default video recording to HEVC in iOS 11, support for it remains mixed, so switching to MP4 (still the world’s most popular container format) is a popular option.
“I reported this to Apple and the only suggestion they made that I hadn’t tried before was to delete and reinstall the TV app. But that didn’t help. Good luck to all of us! ” reported an affected user yesterday.
As it stands, neither issue has a schedule to fix, but Apple appears to be prioritizing after discovering a zero-day vulnerability that allows users to prioritize an iPadOS / iOS 13.5.1 version Jailbreak your iPhones. This vulnerability also affects every version of iOS since iOS 11.
Even so, I would still recommend users to upgrade to iPadOS / iOS 13.5. The bugs here can affect earlier versions of iOS as well, while the new version fixes a fatal Apple Mail bug that causes affects every iPad and iPhone ever made. In addition, the coronavirus-specific upgrades could only save your life.
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